Shipping Cost

Your order will be calculated based on the weight of your package and your postal/zip code. We try to be as accurate as possible with our shipping quotes. However shipping charges may vary from the amount indicated by the automatic shipping calculator since the weight calculated on the website may differ from the actual package weight due to the packaging material. If there is a difference between what the shipping calculator has determined and the actual shipping cost you will be notified and a payment arrangement will be made before your items are shipped. Shipping price is given by the shipping carrier and not Val’s Little Secret. Therefore, shipping cost is beyond our control.


Undelivered/Returned Packages

Before confirming an order, please make sure that the shipping address is correct. If your shipping address contains an apartment or suite number, please include it in your address or your package will be returned back to us. The customer is responsible for paying for the returned shipment. If a package is returned to Val’s Little Secret due to an incorrect or incomplete shipping address provided by a customer or if the customer was not home for delivery, the customer will be responsible for the return shipping cost as well as the redelivery cost. We are not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer; no refunds will be provided if any parts of the address are incorrect. 


Lost or Tampered Packages 

Once your order has been shipped, we are not responsible for your package-the shipping carrier is responsible. If your package has been lost or tampered, please file a claim with the carrier listed on your shipping notification.